Refund policy

PROJECT MOTO RETURNS & REFUND POLICY We want you to feel confident about your Project Moto purchase. - 30-Day Returns You have 30 days from receiving your order to request a return. For standard change-of-mind returns, return postage is paid by the customer. Please contact us first at teamproject.moto@gmail.com with your order number and we’ll guide the next steps. - Condition of Returns Items should be returned in the condition received with original components and packaging where reasonably possible. - Refunds Once your return is received and inspected, we’ll notify you. Approved refunds go back to your original payment method. Where required, this includes standard outbound delivery costs. - Faulty, damaged, or incorrect items Contact us as soon as possible. Send your order number and photos. We’ll sort it in line with your legal rights. - Exchanges Contact us if you need a different size. Availability depends on stock. - Motorcycle use and returned PPE If the product’s been involved in an accident or impact, don’t send it back as a standard return. Contact us first. - Your statutory rights This policy doesn’t affect your statutory rights under UK law. - Contact teamproject.moto@gmail.com